FAQs

Where do you deliver to and how does it cost?

UK standard delivery, 2-4 days: £4.99

UK next day, 1-2 days: £6.99

Southern Ireland, 2 to 4 days: £10.00

International, up to 7 days: £10.00

For further information on our delivery service, please visit our delivery page.


Do I need to sign for my parcel when it is delivered?

We send all deliveries on a tracked Royal Mail service which does not require a signature, however high value orders may be sent on a service requiring a signature to offer enhanced security.

 

How do I return online and telephone purchases?

You can return item(s) either by post or directly to James Lakeland stand alone stores, see our return guidelines for full details and store locator for store address list.

 

What is your online returns policy?

14 days on receipt of the delivery

 

Can I exchange an item?

We are able to offer an exchange via post, please send back the items you would like to exchange and fill in the required information and our team will process your exchange within 1-4 days of our warehouse receiving your parcel.

if the item that you would like to exchange is out of stock a refund will be issued.

When should I expect to receive my refund?

Within 1-4 Business days of us receiving the item back into our warehouse, refunds will be returned to the card the purchase was made from.

 

Do you refund my delivery charge?

Unfortunately we do not refund postage/shipping charges on any order unless the item is faulty or if the order was cancelled.

 

How do I update my personal details?

Log into your account and go to settings to update your personal details.

 

Do I need an account to place an order?

You can place an order either as a guest or by logging into your account

 

Which payment methods do you accept online?

All major credit and debit cards are accepted for online and telephone orders including Paypal & American Express, Apple Pay, Google Pay & more.

 

Can I place an order by phone?

Yes by contacting our customer services team on 020 7636 7130 where we would be happy to process a telephone order for you.

 

How can I find a particular product?

The collection is segmented and can be filtered by product type, colour and price using the navigation bars to assist. There is also a search facility on the website to search by item number or description.

 

What if I receive an incorrect item?

Please contact our customer services either by using the online form or by calling us on 020 7636 7130 to advise and we will arrange an exchange.

 

Who do I contact if I have a problem with my order?

Please contact our customer services on 020 7636 7130 to advise and we will resolve the issue for you.